GHG TERMS & CONDITIONS
Responsibility
"Golden Holidays Group" doing business as (KENYA) Golden Holiday & Travel Co. // (INDIA) Golden Holiday Travels India Pvt. Ltd. acts solely as agents for the Travel Service Suppliers such as hoteliers, airlines, ground service operators, etc. who are providing their facilities as described in this email. We do our best to select such hoteliers, airlines, ground service operators. Any and all bookings made by us, for you, are subject to the terms and conditions. Liability may also be limited by law, tariffs, or conditions set forth in their documentation, tickets, etc. Without limiting the generality of the foregoing, Golden Holidays Group and its Management, employees, affiliates, successors, assigns, agents and other representatives are not responsible for any and all claims for losses, damages (whether direct, indirect, special, punitive, or other consequential damages, lost profits or opportunities) delays, illness, injuries, inconvenience, loss of enjoyment, or anxiety (whether based in contract, tort, negligence, strict liability or otherwise, and even if Golden Holidays Group have been advised of the possibility of damages to such party or any other party) arising from:

(a) Fault or negligence or omissions on the part of the said travel service suppliers;
(b) Illness, theft, strikes, mechanical problems, quarantine, governmental intervention, weather conditions, acts of hostility or violence, and any other grounds beyond our control;
(c) Your failure to obtain passport, visas, other travel documents or inoculations
(d) Your failure to advise us the name of the traveller exactly as it appears on the passport;
(e) Your failure to report on time at an airport or ground transfer facility;
(f) Material damages, theft or other mysterious disappearances of your goods;
(g) Personal injuries or death.
Pricing
  • All prices are per person in US dollars ($) unless otherwise noted. GST, and provincial taxes are applicable on tours as noted.
Increase in Tour Costs
  • Golden Holidays Group reserves the right to increase tour prices in the event of an increase in government and airport authority imposed taxes and fees, fuel and currency surcharges, supplier price increases, or any other cost increase.
Payment Schedule
  • A deposit of $500 per person is required at the time of booking. Full and final payment is due 60 days prior to departure.
  • Deposit requirements for some tours may vary. You will be advised of such cases at time of booking.
Liability
  • To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.
Travel Protection Plan (Insurance)
  • Trip cancellation and interruption insurance, medical and hospital insurance, baggage insurance, and various additional insurances are available and HIGHLY RECOMMENDED. If you choose not to purchase insurance, you are required to make insurance on own.
Refunds
  • The nature of travel involves risks and unpredictable weather and thus Golden Holidays Group cannot assure any departure or arrival times at any point of an itinerary. Your right to receive a refund is limited.
  • There will be no discounts or monies refunded for any missed or unused services.
  • Golden Holidays Group reserves the right to cancel the tour for any reason. Should this occur, a full refund will be made to the traveller.
Cancellation Policy While Golden Holidays Group will do its utmost to minimize any penalties charged, there are irrecoverable costs associated with your tour. The following penalties will be considered the costs incurred with cancellation:

(A) 60 days or more prior to departure: Loss of total deposit.
(B) 59 � 45 days prior to departure: Loss of 50% of total tour cost.
(C) 44 days or less prior to departure: Loss of 100% of total tour cost.

Cancellation penalties for some tours will vary and there may be additional penalties associated with the airfare . If so, these policies will be noted separately at time of booking and will prevail.
Tour Changes
  • We reserve the right to substitute itineraries, hotels, airlines or vessels due to conditions beyond our control. In such cases we will do everything possible to ensure the locations visited, the excursions taken and the hotels offered are similar to the ones originally planned. Any change to itineraries will not result in eligibility for a refund.
Revision Fee
  • Changes to your tour reservation might not be possible. Should you request a change and we are able to accommodate it, you will be subject to any charges imposed by the airline or tour suppliers. In addition, we reserve the right to charge a $70 revision fee for any change made after the deposit is paid. A change in name or departure date may constitute a cancellation, and the corresponding penalties may apply.
Personal Documentation
  • All passengers travelling internationally must travel with a valid passport. Many countries require the passport to be valid for 6 months beyond the traveller�s return date. Visas may be required for some destinations. It is the passenger's responsibility to obtain at the passenger's expense, all documentation required by all relevant authorities. In the event that the passenger does not possess the correct documentation, the air carrier has the right to refuse passage.
Description
  • Every effort has been made to describe and produce the travel services in the tour description. However we reserve the right to correct errors and we will make all reasonable efforts to inform you should any significant changes occur.
  • Please note that the living standards and local conditions during your tour may be different from what you are accustomed to at home.
Consent
  • Your retention of tickets, reservations or bookings after issuance shall constitute your consent to the above terms.


If you encounter any concerns during your tour, please inform us on our 24x7 communication number.
GET IN TOUCH WITH US
KENYA
Golden Holidays & Travel Co.
P.O. Box 11392 00400, Nairobi
Tel: +254 772 196234 / +254 727 453434 /
+ 254 736 138013
BALI
PT Golden Holidays Bali.
Jl Dewi Sri IV ruko no 6 Legian Kuta Bali.
Tel: +62 361 4726177
INDIA
Golden Holiday Travels India Pvt. Ltd.
Unit No. 65 Aditya Estate, Malad Mind Space,
Malad West, Mumbai 400064
Tel: +91 22 28771669 / 91 22 65157137